Parties, application and consumer protection
These General Terms and Conditions (the "Terms") apply to the purchase agreement concluded by the consumer, hereinafter referred to as "Customer", with Naudin Group AB, Box 15084, 250 15 Helsingborg, Sweden, with organization number 559206-2631, hereinafter referred to as "supplier". The supplier holds the F-tax note and is VAT-registered.Sales are made through www.anovea.se and www.anovea.com, hereinafter referred to as the “website”.To safeguard the customer's interests, the provisions of the Consumer Purchase Act (SFS 1990: 932), the Distance and Home Sales Act (SFS 2005: 59) and the Personal Data Act (SFS 1998: 204) are applied.
Establishment of purchase agreements
The supplier's goods are ordered on the website. Purchase agreements are made when the customer's order has been confirmed by the supplier via e-mail to the e-mail address stated when ordering. By ordering, the customer accepts these terms and conditions. The supplier does not enter into agreements with minors.In the event of errors in stock status or price, the supplier reserves the right to cancel a purchase agreement. If the goods have expired or are otherwise unavailable, the supplier is not obliged to supply the goods but may suggest an alternative item.
All image information should be considered as illustrations and cannot be guaranteed to reproduce the exact appearance and condition of the product. All our products are handmade which can give variations that make each product unique.
Prices, VAT and shipping
All prices quoted on the website are stated including VAT (VAT) for all countries in the European Union but stated outside countries. Furthermore, all prices include free shipping and in cases where there is free customs clearance to the countries that are available for delivery on the website. In deviation from the above, it must be clearly stated on the website.
In collaboration with Klarna, invoice payment, partial payment, credit card payment, credit card payment and direct payment are offered. When making purchases on the website, the customer accepts these terms and conditions.There is usually a payment option default but the customer can of course freely choose one of the other options such as direct payment via bank or payment by card. The alternatives offered by the customer may change from time to time.
The supplier uses the following shipping options:Item letter, for smaller items that can be delivered in the mailbox.Packages, the goods are sent to the nearest delivery point and the customer receives an avi in the mailbox when your package is available for pick-up. A valid ID document must be presented when picking up a shipment.Normal delivery time is within 5 working days of the supplier sending the order confirmation on the customer's order. If the customer has not received his delivery within the stipulated time, the supplier should be contacted.
The supplier is responsible for goods that are damaged or lost during delivery to you. Complaints of transport damage must be made immediately. Therefore, upon receipt of the shipment, it is important to check that the goods are not transport damaged. A damage to the transport must be reported immediately at the location of the dispatch agent. After that, the customer should contact the supplier. Customer must keep outer packaging and product packaging in case of transport damage.
Unsolved packages / shipments
Packages that have not been collected in time will be returned to the supplier. If this occurs, the customer is charged a fee of SEK 499 (SEK) for costs attributable to the supplier's administration, freight, return shipping and handling. Unsolved packages are not covered by the right of withdrawal.
RIGHT TO EXCHANGE
We do not apply the right of exchange for goods, if you want another item you make a new order as usual on the website with a new payment.
Right of return and return
As a customer, you have the right of withdrawal for fourteen (14) days. Customers who, during this period, wish to withdraw from the contract of purchase must therefore contact the supplier with the filled-in cancellation form from the Swedish Consumer Agency (https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett).Return shipping is arranged and paid for by the customer. During shipping, the customer is at risk. In order for a full refund to be made, the product must be unused and returned in undamaged original packaging, all labels must remain and manuals must be sent. It is important that outer packaging is used and that tape or other material is not pasted on the original packaging. After received and approved returns, repayment will be made within fourteen (14) days from the date the Supplier received the return.For purchases that qualify for a gift or discount, the value of the gift or discount is considered as a general discount on the entire amount at the time of purchase. Promotions or offers of such a gift or extra discount are only available for new purchases through the trading site website and cannot be obtained retroactively.
If a product differs from what follows from the agreement between customer and supplier or otherwise if it does not correspond to the description of the goods given by the supplier, the goods can be returned. Only original errors are covered by the right of complaint and include eg. not errors caused by normal wear and tear. Complaints to the supplier must be made within a reasonable time after the fault is discovered. The supplier reserves the right, first and foremost, to rectify the defect, in the second place, the delivery of the goods and, ultimately, repurchases. If the return is needed, the supplier is responsible for the return shipping.
The nature of the goods upon return
The customer has the right to open and examine the product to ensure that the product corresponds to what is promised. Returned items must be unused, be accompanied by associated labels and packaging. If the quality of the product has been affected as a result of the customer having handled it more than is necessary to investigate its properties or functions, deductions for the refund corresponding to the value of the goods will be made or the product will be returned to you at the cost of shipping.
In the event of circumstances beyond the supplier's reasonable controls, for example, in the event of amended legislation, government action, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster or similar events, the supplier's obligation to fulfill the contract shall be suspended if . If such a delay exceeds 2 months, both the customer and the supplier have the right to cancel the contract with immediate effect without any obligation to pay damages.
The supplier is responsible for ensuring that the personal data provided in connection with purchases is handled in accordance with the General Data Protection Regulation (GDPR). By approving the purchase agreement with the supplier, the customer agrees that data will be saved, in order to process orders and execute the purchase, facilitate future purchases, enable updating of order status and for sending offers from the supplier, via sms, e-mail or other direct mail. As a customer, you can access the saved data, change it or request deletion. Customers may also at any time withdraw consent to receive offers.
By submitting reviews on products on the website, the customer also gives the supplier the right to publish them on the website and in other channels and media. The Supplier reserves the right not to publish and / or remove submitted reviews.
We comply with the General Complaints Board's recommendations and Swedish law in the event of a dispute. In case of questions, the customer should contact the supplier via the contact details on the website.